Production time
Every item is made to order. Production usually takes 1–2 business days after payment (group orders: after the organiser places the order). Large orders may take longer – we will let you know.
Delivery
We ship from our facility in Łódź, Poland, within Poland and to other EU countries. Available carriers, delivery times and costs are shown at checkout before you pay.
Tracking
When your parcel leaves us, you will receive an email with a tracking link.
Group orders
A group order is shipped as one parcel to the address given by the organiser, unless agreed otherwise.
Damaged parcel
If the parcel is damaged, please ask the courier to write a damage report and contact us via our contact form.